SMS Security Codes

SMS Security Codes are six digit codes sent to your mobile phone via SMS. This code is required when making certain transactions via Online Banking*. A different code is generated each time you attempt to complete these transactions.

*Online Banking refers to access via www.rslmoney.com.au and m.rslmoney.com.au. This does not include the RSL Money mobile banking app.

When you make a payment to a new payee or biller, you will be prompted to request an SMS Security Code. This Code will come to you via text message within 20 seconds. When you receive the Code, you will need to enter it when prompted by Online Banking to complete the transaction. If you don’t enter the SMS Security Code, the transaction won’t be processed by RSL Money.

Yes, however RSL Money does plan to make this service mandatory in the future.

You will need a Code when you are transferring money to a new payee or biller via Online Banking. Making payments to a payee or biller saved in your Online Banking personal payee list will not require an SMS Security Code.

SMS Security Codes are not required to transfer between your own accounts.

SMS Security Codes are free for all RSL Money members. Your mobile provider may charge you for the text message.

SMS Security Codes are available anywhere you can receive a standard text message provided it is sent to an Australian mobile phone number. RSL Money does not send SMS to non-Australian mobile numbers. For details on receiving SMS while overseas and whether you will incur any additional charges, please contact your mobile phone service provider.

Keeping your personal payees up to date will ensure that all your regular payees and billers can be used without requiring an SMS Security Code. SMS Security Codes will also be able to be temporarily disabled to ensure unexpected transfers can be made and new payees/billers can be saved for future use. Please contact us if you need SMS Security Codes temporarily disabled.

You should receive your SMS Security Code within 20 seconds. If you have not received your SMS Security Code within this time, log out and back in to Online Banking and restart your transaction. Delays may be experienced during periods of high usage.

To change your SMS Security Code mobile phone number, contact your nearest branch or call 1300 000 775.

Yes.

Yes, you can use the same number for all three services.